Home FAQ

Customer help & advice

FAQ

Find quick answers to our most common questions. Can’t find what you’re looking for? Our team is here to help.

Browse by topic

Help centre

Frequently asked questions

What size hockey stick do I need?

As a starting point, measure from the top of your hip to the floor in inches; that measurement is the approximate stick length HockeyDirect recommends. Sizing is a guide rather than a rule, so also consider posture, strength and what feels comfortable in the playing position. For children who are still growing, avoid choosing a stick so long or heavy that it makes basic control difficult. Check the HockeyDirect and brand size guides before ordering.

Should a junior player use an adult stick?

A junior player should move to an adult stick only when the length, weight and stiffness are comfortable and do not compromise technique. Age alone is not enough: use body measurements, playing level and the player’s ability to control the stick. A shorter or more forgiving junior model is usually the better choice while a player is developing; do not buy an oversized stick simply to allow room for growth.

What does carbon percentage mean?

Carbon percentage describes how much carbon fibre is used in a composite stick's construction. In general, more carbon makes a stick stiffer and improves energy transfer for harder hits and more powerful passes, while lower-carbon constructions feel softer and more forgiving when receiving the ball. However, carbon percentage is not standardised across the hockey industry, so it should only be used as a guide. Two brands may both claim an 80% carbon stick, yet they can feel and perform very differently due to differences in carbon fibre quality, fibre orientation, lay-up design, resin systems and manufacturing techniques. A premium stick may therefore command a higher price because it uses higher-grade carbon fibres and more advanced construction methods, rather than simply having a higher carbon percentage.

Is more carbon always better?

No. A very high-carbon stick can generate excellent power, but its increased stiffness can also produce a firmer first touch and transmit more vibration. Beginners and developing players often find a wooden, fibreglass or lower-carbon composite stick easier to control. Choose the highest carbon level that still feels comfortable and suits your technique, playing frequency and budget—not simply the largest percentage on the label. The quality of the carbon and the way it is engineered into the stick are just as important as the carbon percentage itself, which is why two sticks with the same claimed carbon content can deliver noticeably different levels of power, feel and control.

What is a low-bow hockey stick?

A low-bow stick has its main curve closer to the head than a traditional mid-bow stick. That shape can make it easier for an experienced player to lift the ball, use 3D skills and perform aerials or drag flicks. The trade-off is that the more aggressive profile can be less intuitive for basic flat passing and receiving, so players should match the bow to their technique rather than assuming low bow is automatically better.

What is a mid-bow hockey stick?

A mid-bow stick places the main curve around the middle of the shaft, creating a balanced profile for passing, receiving, dribbling and hitting. It is usually the easiest all-round shape to learn with and remains suitable for many experienced players who prioritise control and conventional skills. Brand names vary—standard bow and mid bow are often used for similar, but not always identical, profiles—so compare each product’s bow specification.

Which bow is best for beginners?

Most beginners are best served by a standard or mid-bow stick because its balanced curve supports straightforward passing, trapping, dribbling and hitting. Pair that shape with a forgiving wooden, fibreglass or lower-carbon construction. A low bow is not prohibited for beginners, but it is designed to assist more advanced aerial and 3D techniques and may make the learning curve steeper.

Which hockey stick is best for drag flicking?

Players who already have a reliable drag-flick technique commonly choose a low, extreme-low or concave bow because the curve and face shape can help control the ball through the flicking action. The stick should still be legal for your competition, comfortable to control and suited to the rest of your game. A specialist bow will not create the skill by itself, so developing players should prioritise coaching and consistent technique.

How heavy should my hockey stick be?

There is no single ideal hockey-stick weight. Choose a stick you can control comfortably through a full match: lighter sticks may feel quicker for dribbling, while a heavier-feeling stick can provide stability for some players. Balance point and weight distribution matter as much as the number on a scale. The FIH rules set a maximum total stick weight of 737 grams, but most buying decisions should be based on feel.

Can I use an indoor stick outdoors?

An indoor stick may meet the general stick specification, but it is normally designed to be lighter and slimmer for indoor control rather than repeated outdoor hitting and abrasive pitches. For regular outdoor hockey, use a stick sold for outdoor play. If you want to use one stick across formats, check the manufacturer’s intended use and your competition rules before playing; using equipment outside its intended environment may shorten its life.

How long should a hockey stick last?

A hockey stick has no guaranteed universal lifespan because use, technique, pitch surface, storage and impacts all differ. Inspect it regularly. Stop using it and seek advice if you find a deep crack, splitting, delamination, a soft area, movement between layers or damage that could create a sharp or unsafe surface. Minor cosmetic wear alone does not determine age, but structural damage should never be ignored.

Is surface chipping normal?

Small paint chips and surface scuffs can occur during normal play and do not automatically mean a composite stick has failed. Check the area carefully: exposed or lifting fibres, a deep crack, softness, delamination, rattling or a sharp edge may indicate structural damage. If you are unsure, stop using the stick, photograph the damaged area and contact HockeyDirect with your order details before attempting a repair.

How should I protect the toe of my stick?

Reduce toe wear by using the stick only on suitable hockey surfaces, avoiding concrete and rough paths, and cleaning off grit before storage. Let the stick dry naturally and keep it away from excessive heat. Protective hockey tape or a purpose-made guard can be applied if it remains smooth, secure and legal; the FIH rules allow tapes and resins provided they are not hazardous and the finished stick still meets the specification.

Are expensive hockey sticks suitable for beginners?

Not necessarily. Premium sticks often use high-carbon constructions and specialist bow shapes designed for experienced players. A beginner may get better control, comfort and value from a more forgiving wooden, fibreglass or lower-carbon composite with a mid bow. Spend enough for a correctly sized, reputable stick that suits your level; upgrade when your technique and playing frequency make the added stiffness or specialist shape genuinely useful.

Should hockey shoes fit tightly?

Hockey shoes should feel secure rather than painfully tight. Your heel and midfoot should be held firmly with little or no slipping, while your toes should have room to move without touching the front of the shoe. Try them with the socks you wear for hockey and test short sideways movements as well as walking. If the upper pinches, your toes feel compressed or your foot becomes numb, try a different size, width or model.

Are hockey shoes true to size?

Not always. Sizing and internal shape can vary between brands and even between models from the same brand. Measure both feet, follow the relevant brand chart and read any model-specific fit notes before ordering. HockeyDirect suggests considering half to one full size above your normal shoe as a starting point when thicker hockey socks are worn, but this is not a universal rule. The correct size is the one that holds the heel securely while leaving comfortable toe room.

Do hockey shoes come in different widths?

Yes. Hockey shoes use different lasts, so some models are narrower while others have a wider forefoot or greater internal volume. A larger size is not always the right fix for a wide foot because it can leave the shoe too long and allow heel movement. Check HockeyDirect’s brand and model fit descriptions, including ranges identified as wider fitting, and choose a shape that matches your foot. If possible, compare more than one model while wearing your hockey socks.

Can I use trail running shoes for hockey?

A trail running shoe can be a temporary option for a beginner if it fits securely and provides suitable grip on the pitch, but it is not the best long-term choice for regular hockey. Hockey shoes are designed around repeated lateral movement, artificial-pitch traction and protection around the toe and forefoot. Running shoes are primarily designed for forward movement and may not provide the same stability. For regular training or matches, use a hockey-specific shoe suited to your playing surface.

Can I wear hockey shoes on artificial grass?

Yes. Most specialist outdoor hockey shoes are designed for artificial grass or synthetic hockey pitches. Their rubber-lug outsoles provide grip without the long metal studs used on some natural-grass footwear. Choose a model recommended for the type of pitch you use, because traction needs differ between sand-dressed, sand-based and water-based surfaces. Keep the outsole clean and replace the shoes when worn lugs no longer provide dependable grip.

Are hockey shoes waterproof?

Not all hockey shoes are waterproof. Some models use water-resistant uppers or technologies intended to help keep feet drier, while breathable mesh models may let water in more readily. Even a water-resistant upper cannot prevent water entering around the collar in very wet conditions. Check the specification of the exact model rather than assuming all hockey footwear offers the same protection, and dry wet shoes naturally away from direct heat after use.

How often should hockey shoes be replaced?

There is no fixed replacement interval because wear depends on playing frequency, surface, movement and care. Inspect your shoes regularly and replace them when the tread or lugs are worn smooth, the outsole is separating, cushioning feels compressed, the heel counter no longer supports the foot, or the upper and toe protection are damaged. A noticeable loss of grip, stability or comfort is more useful than age alone when deciding whether a pair is still suitable.

Why do women’s and men’s shoes fit differently?

Women’s, men’s and unisex shoes can be built on different lasts, which may change heel width, forefoot width and overall internal volume. The difference is not identical across every brand, so the label alone should not decide the fit. Measure both feet, use the brand’s size conversion and model-specific guidance, then prioritise secure heel and midfoot hold with comfortable toe room. A unisex or differently labelled model can be suitable if its actual shape fits well.

What hockey shoes are suitable for children?

Choose a junior hockey shoe that fits securely. Look for dependable grip, cushioning, lateral stability and protection around the toe. Measure both feet while the child is standing and try the shoes with hockey socks. A small growth allowance is reasonable, but an oversized shoe can slide, reduce control and increase the risk of trips. Recheck the fit during the season because children’s feet can change quickly.

What equipment does a hockey goalkeeper need?

A fully equipped field-hockey goalkeeper normally uses a helmet with face protection, throat protection, chest and arm protection, pelvic or abdominal protection, padded shorts, hand protectors, legguards, kickers, a goalkeeper stick and suitable footwear. A large ventilated bag is also useful. The FIH rules require a fully equipped goalkeeper to wear protective headgear, legguards and kickers, but those minimum rule requirements are not a complete buying list. All protection should fit together without leaving dangerous gaps or restricting movement.

How do I choose goalkeeper legguard sizes?

Start with the size chart for the exact brand and range because labels are not standardised. The legguard should align with the knee, protect the lower leg from around the ankle to below the knee and work securely with the chosen kickers. Straps should hold it in place without excessive pressure, twisting or large gaps when the goalkeeper crouches, shuffles and kicks. Height can guide the first size to try, but body proportions and compatibility with the rest of the set decide the final fit.

Should goalkeeper kickers feel tight?

Goalkeeper kickers should feel snug and secure, but not painfully tight. The foot should not slide or twist inside them, and the toes and heel should remain protected when the goalkeeper moves and kicks. Kickers that are too large can be difficult to secure and may cause trips; kickers that are too small can leave parts of the foot exposed. Use the manufacturer’s footwear-size guide, fasten the straps correctly and test the fit with the shoes and legguards that will be worn.

Can junior goalkeepers use adult equipment?

Only when the adult equipment matches the junior goalkeeper’s measurements and fits correctly. Oversized protection can twist, leave gaps, interfere with movement and make safe technique harder to learn. Use the size chart for every component rather than choosing by age alone, and check the full set in a goalkeeping stance. Junior, extra-small or small equipment is usually the better option until adult pieces can be secured properly without restricting the player.

How do I clean goalkeeper equipment?

Remove loose mud and grit after use, then follow the manufacturer’s instructions for each component. Foam kickers and legguards can usually be cleaned with water, mild detergent and a soft or plastic brush; avoid abrasive or caustic cleaners. Wipe hard surfaces and helmet parts carefully without soaking padding or damaging labels. Open the bag and let every item air-dry completely away from radiators, tumble dryers and strong direct heat before storage.

Can goalkeeper equipment be repaired?

Some non-structural parts—such as approved straps, buckles and comfort pads—can be replaced when the manufacturer supplies compatible components. Structural protection needs more caution. Do not continue using or attempt a home repair on a cracked helmet, deeply damaged foam or any component that no longer protects or fits correctly. Photograph the damage and ask HockeyDirect or the manufacturer to assess whether an approved part, professional repair or complete replacement is required.

How should goalkeeper kit be stored?

Clean and dry the kit before long-term storage. Keep it in a cool, dry, ventilated place away from direct sunlight, heaters and damp floors. Leave the bag open until all foam, straps and padding are fully dry, and avoid stacking heavy objects on shaped foam or the helmet. Before the next session, inspect the equipment for odour, mould, loose fixings, stretched straps, cracks and areas that have become thin, soft or misshapen.

What is the difference between beginner and elite goalkeeper sets?

Both beginner and elite sets should provide appropriate coverage and a secure fit. Elite equipment generally uses more advanced foam constructions and shaping to improve rebound, mobility, sliding performance, durability and adjustment; some ranges also offer more replaceable parts. Beginner sets usually prioritise dependable protection, easier sizing and value. Higher price does not compensate for poor fit, so a correctly sized beginner set is better than elite equipment that twists, gaps or restricts movement.

Are shin guards compulsory?

Shin guards are strongly recommended for hockey, and a club, school, league or competition may make them a condition of play. England Hockey’s safety guidance strongly recommends suitable shin and ankle protection, but requirements can vary by setting. Check the rules for your team and competition before playing. Choose hockey-specific guards that cover the vulnerable area securely and do not rotate or leave the ankle unnecessarily exposed.

What size shin guards do I need?

Use the size chart for the exact brand and model, then check the guard on the leg. It should cover the shin from just above the ankle towards the area below the knee without pressing into the knee joint. The guard should sit securely under the sock and should not rotate during running or lunging. Height and age ranges are only starting points because shin length and calf shape vary; if between sizes, compare the actual guard measurements and fit.

Should hockey players wear gloves?

Gloves are not compulsory for every outfield player under the general FIH equipment rules, but many players wear them for protection, warmth or grip. A protective glove—commonly on the left hand—can reduce the effect of stick and ball impacts, while lighter grip gloves improve comfort and control. Choose a snug fit that still allows full movement and stick control. Any hand protection used in competition must be safe and must not significantly increase the hand’s natural size.

When should a face mask be worn?

A defending player should wear a suitable face mask when taking part in a penalty-corner defence. England Hockey strongly recommends penalty-corner face protection for all ages and levels, and the FIH makes it mandatory at official FIH events. Use a close-fitting mask from a reputable supplier that meets current requirements and does not endanger other players. Follow the competition rules and umpire instructions on when the mask may be worn and when it must be removed.

How often should a mouthguard be replaced?

As a practical rule, replace a sports mouthguard at least once a year and sooner if it is split, torn, chewed, thinned, distorted or no longer fits securely. Children and teenagers may need replacements more often as their mouths grow. Refit or replace after significant dental work, orthodontic changes or a change in the bite. Clean the mouthguard after use, store it in a ventilated case and inspect it before every session.

How quickly will my order be dispatched?

HockeyDirect says most in-stock orders are dispatched within 24–48 hours. Delivery time then depends on the service selected: 3–5 working days from dispatch for standard UK delivery and 1–2 working days from dispatch for tracked express options. Stock availability, peak periods and English public holidays can add time, so check the dispatch email and tracking link for the latest information.

Can I change my delivery address?

Contact HockeyDirect immediately if the delivery address is wrong. Use the email address associated with the order and include your order number, the incorrect address and the requested address. An amendment cannot be guaranteed once an order has been packed or dispatched, and courier redirection may not be possible. Customer Services can be reached at team@hockeydirect.com or 01727 222266.

Can I exchange an incorrect size?

Submit the return request form and state the replacement size you need. HockeyDirect says the exchange is created after the returned item has been accepted; if the replacement costs more, it will be sent after the additional payment is received. Exchanges are normally sent to the original delivery address unless a change is requested in writing from the email address used for the order. Availability of the new size cannot be guaranteed until processed.

What happens if my item is faulty?

Contact HockeyDirect as soon as you notice a fault or receive a damaged or incorrect item. Include your order number, product name, a description of the issue and clear photographs of the product and affected area. Keep the item and packaging until the team advises what to do next. Each case must be inspected before a repair, replacement, refund or warranty outcome can be confirmed.

Do you ship hockey sticks internationally?

Yes—HockeyDirect advertises international delivery to more than 120 countries, including long items such as hockey sticks where the courier accepts the parcel. The current shipping page gives an indicative international delivery range of 2–10 working days from dispatch. The price can change with destination and volumetric weight, and customs or import charges may be payable locally. Check the basket and contact Customer Services if your destination or stick is not accepted at checkout.

Do schools and clubs receive special pricing?

HockeyDirect invites clubs and other organisations to request a quotation for larger teamwear and equipment orders. Bulk-buy pricing may be available depending on the products, quantities, personalisation and delivery requirements; it is not an automatic discount on every order. Email team@hockeydirect.com with your organisation, required items, quantities, sizes, deadline and artwork or personalisation needs so the team can prepare an appropriate quote.