FAQ's

1) What are the Hockeydirect opening times?

We are open for business right throughout the week in the following times

9am-6pm, Monday-Friday

9am-5pm, Sundays

2) How can I contact Hockeydirect Customer Services?

You can contact our friendly Customer Services by telephone on 0845 230 2591 or by email to

info@hockeydirect.com – use this email for any Customer Services or general queries that you may have

sales@hockeydirect.com – use this email for any Customer Services query that you may have

3) What payment methods do Hockeydirect accept?

We accept payment by cash and all major debit cards, credit cards, also PayPal and Google checkout for online orders

4) How do I place an order online?

To make a purchase from the Hockeydirect online shop, simply browse through our large range of Hockey gear in our easy to use website. When you see something that you would like to purchase from Hockeydirect, select the appropriate size and quantity then click the 'Add to Basket' button. This will remember what you've selected to buy while you can browse for other items. When you have added all the items you wish to purchase to your basket click on the 'checkout' button at the top of the page. You should then verify that the items in your basket are correct. If you're ready to buy you will need to enter your billing and delivery details, and finally your payment details.

Once this process is complete you will receive an email confirming the details of your order

5) Are the prices on Hockeydirect including VAT?

Yes, the prices are including VAT

6) What are the delivery costs for orders in the UK?

Delivery charges for orders with a value under £15.00 are £3.65 and for Orders with a value over £15.00 is £6.35. These apply for the UK mainland only. What are the delivery costs for European/International destinations?

We can ship to any destination however the cost will depend upon the weight and the destination, the cost will be confirmed by our customer service advisors once an order is made

7) How long will the delivery of my order from Hockeydirect take?

The majority of the orders are despatched within 2 -3 days and in-case we don’t have stock at hand then we will inform you the timescales involved

8) Which couriers do you use?

We use Business post, Fedex and Royal Mail

9) Can you deliver to a work address?

As a precaution Hockeydirect Customer Services will complete a security check to ensure the existence of the company at the address listed

10) What happens if no one is at the delivery address when we try to deliver?

If no one is at the delivery address when our carrier tries to deliver your order, the carrier will leave notification of an attempted delivery. The note will specify if you need to contact them to arrange an alternative delivery date, collect the parcel in person or if they will re-attempt delivery the following day.

11) How do I cancel my order?

Orders are generally packed and dispatched within 1 working day, if you need to cancel your order before it has been posted please contact Customer Services on 0845 230 2591

12) How do I return an unwanted item for refund or exchange?

You can post them back to us or bring it back in an unused condition within 14 days and we will be happy to do the refund for you

The postal address for returns would be:

Returns Department

Hockeydirect

4 Metro Centre, Ronsons Way

St Albans Rd

Sandridge

St Albans

Hertfordshire

AL4 9QT

14) What to do if I have received an item which is incorrect or damaged?

In the unlikely event that you received an incorrect or damaged item in your order, please contact Customer Services on  0845 230 2591 or email us on info@hockeydirect.com as soon as possible

15) Do you have a shop?

Yes, you can come and visit our showroom at the following address:

Hockeydirect

4 Metro Centre, Ronsons Way

St Albans Rd

Sandridge

St Albans

Hertfordshire

AL4 9QT

16) Is there a Hockeydirect brochure?

Yes, we have a newsletter and a catalogue, which you can subscribe to from our website homepage

 

 

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